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Jewel Coffee Shipping/Exchanges/Refunds

Shipping Options (Singapore)

For coffee beans (one time purchase or subscription)

OPTIONSCOSTINFORMATION
Express Shipping
*Trackable & Recommended
$4
(Free on orders above $50)

Delivery will take between 1-3 working days once order’s status has been updated to ‘processed’. To track your parcel, please head over to https://www.jtexpress.sg/trackmyparcel

Your tracking number is J0043(Invoice number)

Standard Shipping SingPost$4 (for 1kg and above)
Free (for 250g)
Delivery will take between 6-9 working days once order’s status has been updated to ‘processed’

For coffee capsules 

OPTIONS COST INFORMATION
Express Shipping
*Trackable & Recommended
$4
(Free on orders above $50)

Delivery will take between 1-3 working days once order’s status has been updated to ‘processed’. To track your parcel, please head over to https://www.jtexpress.sg/trackmyparcel

Your tracking number is J0043(Invoice number)

Standard Shipping SingPost $2.50 Delivery will take between 6-9 working days once order’s status has been updated to ‘processed’

For milk, wares, merchandises and others

OPTIONSCOSTINFORMATION
Express Shipping
*Trackable & Recommended
$6.50
(Free on orders above $50)

Delivery will take between 1-3 working days once order’s status has been updated to ‘processed’

To track your parcel, please head over to https://www.jtexpress.sg/trackmyparcel
Your tracking number is J0043(Invoice number)

Standard Shipping SingPost$5Delivery will take between 6-9 working days once order’s status has been updated to ‘processed’

For coffee beans (one time purchase or subscription)

Express Shipping (*Trackable & Recommended)

  • $4 (Free on orders above $50) 
  • Delivery will take between 1-3 working days once order’s status has been updated to ‘processed’. To track your parcel, please head over to https://www.jtexpress.sg/trackmyparcel

    Your tracking number is J0043(Invoice number)

Standard Shipping SingPost 

  • Free 
  • Delivery will take between 6-9 working days once order’s status has been updated to ‘processed’

For coffee capsules

Express Shipping (*Trackable & Recommended)

  • $4 (Free on orders above $50)
  • Delivery will take between 1-3 working days once order’s status has been updated to ‘processed’. To track your parcel, please head over to https://www.jtexpress.sg/trackmyparcel

    Your tracking number is J0043(Invoice number)

Standard Shipping SingPost 

  • $2.50
  • Delivery will take between 6-9 working days once order’s status has been updated to ‘processed’
For milk, wares, merchandises and others

Express Shipping (*Trackable & Recommended)

  • $6.50 (Free on orders above $50)
  • Delivery will take between 1-3 working days once order’s status has been updated to ‘processed’. To track your parcel, please head over to https://www.jtexpress.sg/trackmyparcel

    Your tracking number is J0043(Invoice number)

Standard Shipping SingPost 

  • $5
  • Delivery will take between 6-9 working days once order’s status has been updated to ‘processed’

Refunds & Exchanges

Need a refund or exchange? Let us know how we can help you to make this process a hassle-free one for you!

If you need further assistance, you may fill up your details in the contact form here

Types Of Exchanges

ITEM DAMAGED?
If you have opted for express/trackable shipping and the goods received has been damaged upon parcel delivery, simply fill up this form and our team will reach out to you within 24 working hours.
We may require photos of the damaged items.
Please note that the following items will not be covered:
  1. If standard shipping option was selected
  2. If item was damaged in the process of opening the parcel
ITEM MISSING?
Simply fill up this form and our team will reach out to you within 24 working hours.
PARCEL MISSING?
If you have opted for express shipping, you may track your parcel by following the steps below. 
  1. To track your parcel, please head over to https://www.jtexpress.sg/trackmyparcel
  2. Your tracking number is J0043(Invoice number)
Please note that the delivery timeframe provided is only upon processed orders. Order processing takes 1-2 working days. 
You may also simply fill up this form and our team will reach out to you within 24 working hours.
CHANGE OF MIND?
Unfortunately, as our products sold are mainly consumables and we uphold a strict hygiene policy, we do not take in exchanges or refunds if there is a change of mind. 

Types Of Refunds

UNAPPROVED TRANSACTIONS?
Please email order@jewelcoffee.com with screenshots of the unapproved payment and our team will reach out to you within 24 working hours.