Frequently Asked Questions
Tell us what you would like to know.
COFFEE
Yes! Just make sure you select the grind choice dropdown accordingly before you add the coffee beans to cart. If you have forgotten to do so, no worries, you drop us an email or message with your order number and grind choice.
The shelf life of our coffee beans is 18 months.
Our beans are locally roasted. We have a legal roasting facility located at 27 Tuas Bay Walk, Westview Food Factory.
Yes, our coffee beans are halal certified.
Glad to know that you love our coffee. Do note that we are actually using 20g of ground coffee to make 40ml of espresso coffee. Our capsules only contain 5.4g of coffee, it works better with espresso (40ml) rather than lungo (110ml).
OTIS OAT MILK
No, it is not necessary. If your pack is not opened, you do not need to keep it in the fridge. You may store them in room temperature.
These are naturally occurring sugars found in the oat grain.
Well this is a prickly one, it depends who you ask! To make sure we cover the most important definition, we will use the recommendation by Coeliacs New Zealand: It is impossible for oats to be genuinely gluten-free. Gluten is the name given to a proteins found in barley, rye, oats and wheat. The individual proteins are hordein (barley), secalin (rye), avenin (oats) and gliadin (wheat). According to Coeliac New Zealand, avenin is an essential part of oats. As avenin is gluten, oats can never really technically be gluten-free. The current tests for gluten can measure gliadin, hordein, and secalin but not avenin as it is a slightly different protein. So when people discuss gluten-free oats (and laboratories advise that oats are gluten-free) what should be said is that they are free from wheat (and rye, barley) gliadin, i.e. there is no measurable contamination. Avenin is an essential part of oats (as gliadin is with wheat). Oats will never be gluten (i.e. avenin) free [even if they are described as gluten (i.e. gliadin) free]. Ya dig? In laymans terms: Always consult your health professional if you're unsure. If you're Caeliac, oats definitely aren't for you. If you're Gluten intolerant, oats maybe aren't for you. If you're Gluten free, holy moly you should try oats - they're great!
Funny you should ask! We originally started Otis as an organics brand. We quickly learned in our product testing that NZ only has one oat mill, Harraways, which is non organic. Therefore the supply chain to process raw organic oat, and stabilise it through the kilning process (which locks in the nutrients and stops the grain from oxidising) was not possible. We were sad about this, as we love organics, we love regenerative farming practices, and we think the world needs less intervention in our food production. So we had to choose: pack up and go home, or pivot and push ahead to help farmers and consumers alike. Which we did. We still love organics, and we are still exploring ways to add a Kiwi organic m!lk to our family.
All of our oats are proudly Kiwi grown. Southland and Otago, New Zealand, to be precise. (If you haven't visited, get down here - it's beautiful). There are around 60 to 70 oat growers that produce the world's most nutritious oat variety, the L5. All of these oats are processed at Harraways Mill in majestic, sunny Dunedin, NZ.
We work with an extremely talented and dedicated group of Kiwi oat farmers, known as the NZ Oat Industry Group. This group of collective farmers grow for NZ's only oat mill, a 150 year old family owned company, called Harraways. We love our growers, and we love our millers. Without them we wouldn't have this superfood on our doorstep and access to making the best oat based products in the world. Cheers to that. When it comes to Glyphosate use, lets be honest, like anywhere in the world NZ has been sold on the use of this chemical and we as a nation have used it widely. Its well publicised the effects of this chemical especially in our food chain. So, we are extremely lucky that the Oat Growers Group, and Harraways, have banned the use of Glyphosate in the oat growing process.
Oats naturally contain beta-glucans. They are a sugar compound and are a natural source of soluble fibre. There is research to suggest that when part of a healthy diet they give the feeling of fullness by lining the stomach, which can also help to reduce harmful cholesterol.
COFFEE MACHINE
Does the machine come with warranty?
Yes, the Gemma comes with 1 year bring-in warranty, similar to a purchased Gemma. You may also opt to pay a charge of $30 to arrange roundtrip pickup and return of the machine by courier.
What should i do if my machine breakdown?
All machines are under 1 year bring-in warranty. Please keep the proof of purchase for verification, otherwise, the warranty will be based on the date of manufacturing in this case, you will only need to provide us with the machine's serial number (can be found at the bottom of the machine).Customer will need to make appointment and bring-in the machine for service or repair. Customer may also opt to pay $30 for pickup and return of the machine to your preferred address. We are providing a 1 for 1 swap for replacement machine if the machine breakdowns within the first 3 months of purchase. Wear and tear are not under the warranty.
What should i do if my capsule is stuck in the machine?
Always remember to open the lid and release the capsule after usage to avoid such incidents. In any case, if this happen, please use a pincher to remove the capsule from the top.
PRODUCT EXPIRY DATE
Coffee Beans: 18 months from Roasting Date Stated on the Bag
Coffee Capsules (10pcs)
Brazil: Jul 2024
Colombia: Apr 2024
El Salvador: Mar 2024
Sumatra: Nov 2023
Bold As Love: Jul 2024
Crystal Ball: Nov 2023
Dream Factory: Nov 2023
Lightning Bolt: Mar 2024
Coffee Capsules (100pcs)
Brazil: OOS
Colombia: OOS
El Salvador: OOS
Sumatra: OOS
Bold As Love: OOS
Crystal Ball: OOS
Dream Factory: OOS
Lightning Bolt: OOS
Last Updated on 22 Feb 2023
Otis
Barista: Sep 2023
Everyday: Oct 2023
Chocolate: Jun 2023
MilkLab
Almond: Jul 2023
Coconut: Aug 2023
Soy: Jul 2023
Pauls
UHT Full Cream Milk: Oct 2023
UHT Low Fat Milk: Nov 2023
Marigold
Marigold UHT Full Cream Milk: OOS
Last Updated on 15 Mar 2023
Matcha: Aug 2024
Taro: Sep 2024
Chai: Sep 2024
Vanilla: Apr 2023 (500g) / Aug 2024 (1kg)
Last Updated on 15 Mar 2023
600ml Zero Sugar Collection
Raspberry and Cranberry: OOS
Grenadine: Mar 2024
Pink Grapefruit: Mar 2024
Passionfruit: Mar 2023
Elderflower: OOS
Blackcurrant: OOS
Lemon & Lime: OOS
Forest Fruit: OOS
Passionfruit Martini: Jan 2024
Green Mint: OOS
Mojito: Jan 2024
Multifruits: Feb 2024
Orange Spritz: Jan 2024
Orange: Dec 2023
Pina Colada: Dec 2023
Peach: OOS
Tropical: Jan 2024
Last Updated on 15 Mar 2023
Hot Cocoa 1.5oz Sachet (Box of 15): Feb 2024
Hot Cocoa 2lb (907g) Pouch: Mar 2024
Black Label Chocolate Sauce: Apr 2023
Caramel Sauce: May 2023
Sea Salt Caramel Sauce: OOS
Vanilla Sauce: OOS
White Chocolate Sauce: OOS
Last Updated on 15 Mar 2023
IF Coconut Water 350ML: Feb 2024
IF Coconut Water 1L: OOS
Twinings Tea
English Breakfast: Apr 2025
Earl Grey: May 2025
Peppermint: Apr 2025
Chamomile: Jul 2025
Lemon & Ginger: Jun 2025
Last Updated on 15 Mar 2023
OFFICIAL ESTORE & EMARKETPLACE
Try to key in the promotional / coupon code under Checkout's information segment instead of the shipping segment. Alternatively, please refer back to the Terms & Conditions. Generally, our promotional codes are not applicable to promotional products, subscription, kit and gift vouchers. If you are unsure, you may also provide us with your coupon code and we can help you check on the Terms & Conditions.
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