Frequently Asked Questions
The subscription interval is 1 week, 2 weeks and 1 month. And it will be on-going until you decide to cancel.
Yes, you can log into your account, select your subscription and swap the coffee beans. If can also email to us at firstname.lastname@example.org for further assistance.
Possible technical issue on our subscription app. Do highlight to us at email@example.com with your name, email, subscription/order number and screenshot of the payment deduction to verify the issue. We will ship out the order to you once payment confirmed.
Possible that the subscription got deactivated or paused, do contact us at firstname.lastname@example.org with your name, email and subscription/order number. We will verify from our backend system and resume the subscription.
Yes, we are still growing our subscription list. More products like coffee capsules, milk, syrups, etc will be listed soon. Stay tuned.
Unfortunately, due to the increase in raw material, we have to adjust the price slightly. However, if you had subscribe to our coffee beans previously. Good News! Do drop us an email at email@example.com with your new subscription invoice. To show our appreciation for your long support, we will retain your recurring fee at $14 per 250g bag.