Refund policy

We have a 7-day return and exchange policy, which means you have 7 days after receiving your product to request a return and exchange if the item received is damaged or wrong.

No refunds or exchange will be entertained for all goods sold through our e-marketplace, online shop, and cafe due to change of mind. No refunds or exchange will be allowed or accepted for any sale and/or promotional products sold.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@jewelcoffee.com with your order number, product, photo of purchase and/or receipt and issue. We will review you and advise you on how to proceed further. Purchased products sent back to us without first requesting a return will not be accepted.

Jewel Coffee is not responsible and will not be liable for any exchange of goods that are damaged by misuse or improper use. Jewel Coffee reserves the rights to reject any exchange requests for items that do not comply with our return/exchange policies.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.